Who are the West Campus Ambassadors?
The West Campus Ambassadors are a specialized safety, cleaning, and hospitality team dedicated to the revitalization of Austin’s West Campus neighborhood.

What are the boundaries included in the West Campus neighborhood?
The West Campus neighborhood of central Austin—bounded by Guadalupe (“The Drag”) to the east, Lamar to the west, West 29th to the north, and MLK to the south—is a lively hub, home to a flourishing student and young adult population, former faculty members and retired Austinites, and a vibrant restaurant and retail scene.

What is the purpose of the West Campus Ambassadors program?
The West Campus neighborhood bolsters the vitality of The University of Texas at Austin (UT Austin) campus. Yet, as West Campus has grown over the past several years, safety and beautification efforts have not kept up. Recognizing this disparity and acknowledging that improvements to the area will enrich the living and learning experiences of the University’s students, faculty, staff, and every visitor to the area, UT Austin, in collaboration with business and community leaders, established this program to begin to revitalize the area.

What functions do the West Campus Ambassadors perform?
There are two teams of Ambassadors: Safety Ambassadors and Cleaning Ambassadors. 

Safety Ambassadors

Safety Ambassadors are available 24 hours a day Thursday through Sunday and between 7:00 a.m. and 3:00 a.m. Monday through Wednesday on foot and bicycle, and by truck, sharing safety resources and tips, escorting residents to their destinations in the late evening, monitoring the region for unwanted activity, discouraging panhandling, working with local law enforcement to address other problematic situations, and serving as another set of eyes in the area.

Cleaning Ambassadors

Cleaning Ambassadors are available 7:00 a.m. to 3:30 p.m. daily, providing cleaning services, including litter and trash collection, weed abatement, graffiti and sticker removal, pressure washing, and cleaning of street fixtures (benches, trash cans, etc.).

Are the Ambassadors onsite across the West Campus neighborhood?
The West Campus Ambassadors monitor the West Campus neighborhood daily on foot and bike, and by truck.

When was the program launched?
The program launched on Monday, August 7, 2023. The program is currently in its second year.

Who funds this program?
The University of Texas at Austin funds this program.

Who operates and manages the program?
The program is managed by Block by Block, a national leader in urban renewal and
business district restoration. Block by Block has been at work in Austin for over eight years, providing
similar services to the Downtown Austin Alliance and the South Congress Improvement
Association.

Do the West Campus Ambassadors receive any training in order to effectively do their jobs?
The West Campus Ambassadors receive extensive, specialized onboarding and annual training in the following areas: safety, cleaning, and mental health awareness.

Does Block by Block conduct any background and/or screenings on candidates prior to hire?
All Ambassadors must pass a criminal background check and drug test to be employed by Block by Block.

If I need a safety escort, what do I do? 
Coordinating a Safety Ambassador escort can be done by calling or texting the West Campus Ambassadors hotline at (512) 429-3278. In the late evening hours, the Safety Ambassador escorts travel in pairs.

UT Austin also sponsors the Sure Walk program, which offers walks or rides from an on-campus location to the West Campus neighborhood and walks or rides from any on-campus location to any on-campus location. Sure Walk is available from 8:00 p.m. to 2:00 a.m., seven days a week.

To coordinate a Sure Walk:

UT Austin also offers UT Night Rides from the Lyft Rideshare Service. UT Night Rides provides a Lyft away from Main Campus, Pickle Research Center (PRC), or Dell Pediatric Research Institute (DPRI) to your home from 11:00 p.m. to 4:00 a.m., seven days a week.

For more information on this program:

If I see an area in West Campus that needs to be cleaned, what do I do?
Please call or text the West Campus Ambassadors hotline at (512) 429-3278 to share the location of the area that needs to be cleaned. For those who choose to text, you can also send photos of the area.

How can members of the public learn about the progress of the West Campus Ambassadors?
Please following the West Campus Ambassadors on X, Facebook, and Instagram for regular updates and news related to safety and cleaning efforts. In addition, if you would like to be added to the West Campus Ambassadors newsletter, please email your name and email address to info@wcambassadors.org.

Do the West Campus Ambassadors have any local partners or supporters?
The West Campus Ambassadors are supported by over seventy businesses and community
groups in the area—and the list is growing. See a full list of supporters.

If I am a West Campus business owner or a member of a community group not yet associated with the program, how can I join the list of supporters?
Please email info@wcambassadors.org to join the effort.